Return and Exchange Policy

Return Policy:

Thank you for shopping with melokidshoes.com Our goal at Melokids is complete customer confidence and satisfaction. We want to ensure your experience is fun, easy, and risk-free therefore for any reason, you can return or exchange unworn items.

  • Unused shoes can be replaced within 30 days of the date of purchase. Orders returned beyond this time will not be accepted.

  • We can only accept returns for New/Unworn condition items. We reserve the right to refuse worn shoes.

  • Please be sure to test shoes indoors on a soft/carpet surface to ensure proper fit and comfort.

  • All sales are final for event/promo priced purchases.

Return Shipping Instructions:

  • Please email: customerservice@melokidshoes.com with your order ID and reason of return.

  • Upon receiving your email, we will issue a return label.

  • Attach prepaid USPS return label to the shipping box.

  • A return shipping fee of $5.00 will be deducted from your refund.  

Exchange instructions:

We do not offer direct exchanges currently. To receive your items as quickly as possible:

  • Place new order on melokidshoes.com.

  • Email: customerservice@melokidshoes.com with your original order ID to get a prepaid return label.

  • Please also include the new order ID in the mail sent to customer service.